Reservation and purchase

Product availability and selling price 

Payment methods

Delivery of goods and shipping costs

Import taxes and customs duties

Right of withdrawal

Applicable law

Whereas the website is owned by MCF Shops srl - P.I. 02030590505, (hereinafter "MCF"), and is aimed at the retail sale of products online and that these general sales conditions (hereinafter "General Sales Conditions") regulate the sale of products and services on the website (hereinafter "Website") in the version published at the time of the order.

The present General Terms and Conditions of Sale, together with the conditions regarding payment and delivery of goods, form an integral part of the sales contract concluded between the Customer and MCF.

The offer of products and services on the site is addressed exclusively to natural persons and legal persons, who do not trade in them as part of their commercial activity.

MCF does not sell products to minors, who may proceed to purchase the products only with the involvement of a parent or guardian; the Customer assumes all responsibility resulting from any untruthful information in this regard.

MCF invites the Customer to read these General Terms and Conditions of Sale carefully before making any purchase, to print them or in any case to keep a copy.

By making any purchase according to the methods provided on the Site, in the "Customer Support" section, the Customer declares that he/she has read all the information provided during the purchase procedure and fully accepts the General Conditions of Sale, payment and delivery.

The following are the further terms and conditions of sale in addition to the preamble, which is an integral part thereof.

1. Booking and purchase

In order to purchase products from the e-shop online, the Customer must access the dedicated area of the site (Catalogue). Each product on sale is accompanied by a photo, description and price.

Within the e-shop, individual products can be selected and reserved. All you have to do is indicate the quantity and confirm. The products are then placed in the virtual shopping cart.

All bookings made up to that point can be added, deleted or confirmed. In order to be able to confirm the order, the customer must proceed with personal authentication:

if already registered, via his e-mail address and password;

if not yet registered, by proceeding to registration, indicating all the required data.

The purchase shall only be considered finalised for MCF when the order is confirmed by the same by e-mail. Confirmation shall be sent no later than 2 working days after receipt of the order.

2. Product availability and selling price

The unit sales price is indicated for each item, expressed in euros (€), including VAT (Value Added Tax) and excluding shipping costs.

Shipping charges may vary depending on the type of delivery, the quantity of products to be shipped, their volume, weight and place of destination; they will be highlighted during the purchase process and on the "VS order confirmation" form. 

All products in the e-shop are in stock. If unforeseen events occur due to delays in the delivery of products, the Customer will be promptly informed by e-mail, as well as in the event of unavailability, even temporary, of one or more products.

MCF ships to all the countries envisaged during registration. However, there may be cases in which customs issues prevent the delivery of the products ordered. In this case the Customer will be promptly informed by e-mail and reimbursed later.

The catalogue and product prices published on the website may be different from those in MCF shops and are updated daily. If, due to misunderstandings or other inconveniences attributable to the operation of computer systems, a price different from the actual price is indicated by mistake ("Obstructive error"), MCF will contact the Customer to check whether he/she still wishes to purchase the product at the correct price, as, if this is not the case, the order cannot be processed.

3. Methods of payment

For payment of purchases the Customer may use the following methods:

Credit cards 


MCF Shops Srl

e-mail: [email protected]

VAT number 02030590505

4. Delivery of goods and shipping costs

All products ordered by the Customer and confirmed by MCF, will be shipped by Express Courier (national and international) to the address indicated by the Customer for delivery. A contribution to the costs will be requested for shipping, which will be highlighted during the purchase procedure, depending on the country of destination of the order.

Products will only be shipped once payment of the order amount has been duly registered and confirmed to MCF.

Products shipped within Italy are indicatively delivered within 2-3 working days from shipment; products shipped within the European Union are delivered within 3-4 working days from shipment. Shipments outside the EU take on average 5-7 working days from dispatch. Shipments are made from Monday to Friday. Any changes to the above will be promptly notified to the Customer by e-mail.

5. Import taxes and customs duties

Products sold are not subject to any import tax or customs duty if the product is sold and delivered in Italy or within the European Union.

In the case of deliveries to countries outside the European Union, products may be subject to import taxes and/or customs duties depending on the type of product and the country of destination. It is not possible to predict in any way whether and what costs would be incurred for customs clearance of the goods.

For more information, please contact the customs office in your country.

In all cases, any costs related to import taxes and/or customs duties shall be borne by the customer.

6. Right of Withdrawal

The customer has a right of withdrawal, which he may exercise, without having to justify the reasons, within a period of 14 working days from the day of receipt of the ordered items.

The right of withdrawal may be communicated within the aforementioned term by return receipt, pec or e-mail to [email protected]. Shipping costs relating to the return of the goods shall be borne exclusively by the Customer, unless the return is attributable to an error on the part of MCF. In order for the right of withdrawal to be exercised, the items must be returned intact, in their original packaging in perfect condition and subject to prior agreement with MCF

The goods must be returned via the courier indicated by our service. We advise you to keep the shipping receipt.

When the returned item is returned to our warehouse, we will ensure that the goods include all the above-mentioned elements.  The refund of the invoiced price of the returned items, less the return shipping costs, will be made using the same method of payment used for the purchase (credit card, etc.), within 15 days of receipt of the return.

Items returned incomplete, wasted, damaged or soiled for reasons attributable to the Customer shall not be refunded and shall not give rise, under any circumstances, to the recognition of a credit equal to the price of the item originally ordered.

7. Applicable Law

All contracts concluded are concluded in Italy and are subject to Italian law.

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